Khalid Chefi | IT Support Engineer

About Me

I'm a 24-years-old IT professional from Casablanca, Morocco, with a degree in English Studies from FLSH Ain Chock. My passion for technology and continuous learning has driven me to build expertise in Microsoft cloud solutions and enterprise support.

With professional experience in content moderation, customer support, sales, and technical support at companies like Majorel, CALLS EXPERTS, V12 Software and Teleperformance, I've developed a unique combination of technical expertise and exceptional communication skills.

I specialize in Microsoft 365 administration, Azure cloud services, endpoint management with Intune, and providing enterprise-level support for Exchange and Teams environments.

2+ Years Experience

5+ Certifications

3 Languages

Foundation

Moodlens

Technical & Product Operations (Side Project)

Moodlens is a side project focused on technical and product operations: hands-on execution, tooling, documentation, and backlog prioritization; structured request handling and feature delivery; and a strong focus on operational reliability and user experience.

Our Products

MoodLens AI

Android

Live

An AI-powered photo and video generation and editing tool, delivering creative capabilities to users worldwide.

5,000+ Downloads

90+ Countries

4★ Rating

100K+ Generations

Visit Website

MoodLens To Do

Mobile & Web

Coming Soon

A smart task management app powered by AI to help you organize, prioritize, and accomplish your goals efficiently.

In Development

Visit Website

Skills

Technical Skills

Microsoft 365 Administration 95%

Microsoft Intune / MDE 90%

Microsoft Azure 85%

Microsoft Dynamics 365 75%

Exchange & Teams Support 95%

Windows & macOS Troubleshooting 90%

Networking (TCP/IP, OSI) 80%

SQL Queries 75%

KQL Queries 80%

MS Excel 85%

Interpersonal Skills

Customer Service Excellence Team Collaboration Problem Solving Communication Technical Documentation Mentorship Process Optimization SLA Compliance

Language Skills

🇬🇧

English

C1 - Advanced

🇫🇷

French

B2 - Upper Intermediate

🇲🇦

Arabic

C2 - Native

Featured Projects

Golem - Forex Market Scanner

Enthusiast Project

An intelligent Forex market scanner that analyzes fundamental economic metrics and calculates comprehensive currency scores. Compare major currency pairs with real-time economic bias derived from authentic financial data sources.

Key Features

Fundamental metrics analysis and scoring system
Currency pair comparison with economic bias
Trading journal for trade management and analysis
Support for seven major currency pairs
Real-time data integration

Technology Stack

Next.js Tailwind CSS PostgreSQL Supabase FRED API BOE API Trading Economics

Data Sources

Leverages real economic data from Federal Reserve Economic Data (FRED), Bank of England (BOE), and Trading Economics APIs to provide accurate, market-driven insights.

View on GitHub

Music Player - Mobile & Web

Functional

A cross-platform music player application with Android and web versions. Detects and streams music from device storage, powered by Firebase backend for seamless cloud integration.

Key Features

Local music detection from device storage
Cloud-based music streaming
Cross-platform Android and web support
Real-time database synchronization
Cloud storage for streamable MP3s

Technology Stack

React Native Expo Bootstrap Firebase Firestore Cloud Storage

Project Status

Android app is fully functional with Firebase integration. Web version (design/UI only) available as a companion desktop interface.

Android Web

Work Experience

Technical & Product Operations (Side Project)

Present

Moodlens

Hands-on execution, tooling, documentation, and backlog prioritization.
Structured request handling and feature delivery.
Focus on operational reliability and user experience.

Operations Tooling Documentation Feature Delivery UX

MS EXCHANGE AND TEAMS SUPPORT ENGINEER

Sep/2025 - Nov/2025

Teleperformance

Supported enterprise customers in an SLA-driven operational environment, resolving complex issues related to Microsoft Exchange and Teams.
Validated incoming service requests to ensure accurate data, complete documentation, and proper routing before execution.
Worked with enterprise systems and centralized platforms, ensuring configuration accuracy and seamless service continuity.
Collaborated with internal teams and senior engineers to troubleshoot escalated cases and deliver timely resolutions.
Maintained and updated technical and process documentation to reflect system changes and configuration updates.
Monitored operational dashboards and alerts, proactively identifying risks and escalating issues when necessary.

Exchange Microsoft Teams SLA Management Operational Support

MS INTUNE AMD MDE SME

Oct/2023 - Sep/2025

Teleperformance

Supported enterprise clients in an SLA-driven operational environment, ensuring timely resolution and proper escalation of complex cases.
Validated and processed structured requests, ensuring data completeness and accuracy before execution.
Worked with enterprise systems and semi-automated workflows, maintaining configuration accuracy and system consistency.
Collaborated cross-functionally with Microsoft engineers and internal stakeholders to troubleshoot, document, and resolve issues efficiently.
Contributed to process documentation updates and operational best practices following configuration or system changes.
Monitored system alerts and operational indicators, acting proactively to prevent service disruptions.
Provided Technical assistance to our team members in resolving complexe cases .

Intune MDE Azure Operational Support

Sales Representative

Jun/2023 - Sep/2023

V12 Software

Managed full sales cycle from prospecting to closing deals with car dealerships
Identified and qualified potential automotive dealership clients through research and outreach
Conducted product demonstrations and presentations to decision-makers
Built and maintained strong relationships with dealership managers and owners
Achieved sales targets through effective negotiation and closing strategies

B2B Sales Prospecting Deal Closing Automotive Industry

CUSTOMER SERVICE AND COLD CALLING

Jan/2023 - Jun/2023

Calls experts , freelance

Managed inbound and outbound customer interactions, ensuring clear communication and accurate information exchange.
Collected, validated, and updated customer data, ensuring data accuracy and consistency across systems.
Followed structured workflows and scripts while adapting to customer needs and operational requirements.
Maintained detailed records of interactions to support reporting, tracking, and follow-up actions.
Contributed to service quality by meeting performance targets and maintaining customer satisfaction standards.

Customer Service Cold Calling Data Management

Certifications

Microsoft 365 Certified Endpoint Administrator (MD-102)

Microsoft

MS Azure / Intune / MDE / M365 advanced administration

Introduction to Microsoft Azure Cloud Services

Microsoft

MS Azure cloud solutions foundations

M365 Outlook Foundational

QA

MS Outlook advanced configuration and troubleshooting

Cisco's Networking Fundamentals

Cisco

Network configuration, security, and architectures

The Bits and Bytes of Computer Networking

Google

Computer networking fundamentals and protocols

Education

B.A. in English Language Teaching and Learning

FLSH Ain Chock, Casablanca

GPA: 3.9

Specialized in language acquisition research and EL teaching methodologies

Baccalaureate - SVT

Moulay Idriss I, Casablanca

Science and Life Sciences track

Get In Touch

I'm always open to discussing new opportunities, technical challenges, or just having a chat about technology!

Email

khalidchafi2385@gmail.com

Phone

+212 615608807

LinkedIn

linkedin.com/in/khalid-chefi