KC

Hello, I'm

Khalid Chefi

Passionate about technology, cloud solutions, and delivering exceptional technical support

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Khalid Chefi

About Me

I'm a 24-years-old IT professional from Casablanca, Morocco, with a degree in English Studies from FLSH Ain Chock. My passion for technology and continuous learning has driven me to build expertise in Microsoft cloud solutions and enterprise support.

With professional experience in content moderation, customer support, sales, and technical support at companies like Majorel, CALLS EXPERTS, V12 Software and Teleperformance, I've developed a unique combination of technical expertise and exceptional communication skills.

I specialize in Microsoft 365 administration, Azure cloud services, endpoint management with Intune, and providing enterprise-level support for Exchange and Teams environments.

2+ Years Experience
10+ Certifications
3 Languages

Skills

Technical Skills

Microsoft 365 Administration 95%
Microsoft Intune / MDE 90%
Microsoft Azure 85%
Microsoft Dynamics 365 75%
Exchange & Teams Support 95%
Windows & macOS Troubleshooting 90%
Networking (TCP/IP, OSI) 80%
SQL Queries 75%
KQL Queries 80%
MS Excel 85%

Interpersonal Skills

Customer Service Excellence Team Collaboration Problem Solving Communication Technical Documentation Mentorship Process Optimization SLA Compliance

Language Skills

🇬🇧

English

C1 - Advanced
🇫🇷

French

B2 - Upper Intermediate
🇲🇦

Arabic

C2 - Native

Featured Projects

Golem Forex Scanner dashboard

Golem - Forex Market Scanner

Enthusiast Project

An intelligent Forex market scanner that analyzes fundamental economic metrics and calculates comprehensive currency scores. Compare major currency pairs with real-time economic bias derived from authentic financial data sources.

Key Features

  • Fundamental metrics analysis and scoring system
  • Currency pair comparison with economic bias
  • Trading journal for trade management and analysis
  • Support for seven major currency pairs
  • Real-time data integration

Technology Stack

Next.js Tailwind CSS PostgreSQL Supabase FRED API BOE API Trading Economics

Data Sources

Leverages real economic data from Federal Reserve Economic Data (FRED), Bank of England (BOE), and Trading Economics APIs to provide accurate, market-driven insights.

View on GitHub
Music player app search screen

Music Player - Mobile & Web

Functional

A cross-platform music player application with Android and web versions. Detects and streams music from device storage, powered by Firebase backend for seamless cloud integration.

Key Features

  • Local music detection from device storage
  • Cloud-based music streaming
  • Cross-platform Android and web support
  • Real-time database synchronization
  • Cloud storage for streamable MP3s

Technology Stack

React Native Expo Bootstrap Firebase Firestore Cloud Storage

Project Status

Android app is fully functional with Firebase integration. Web version (design/UI only) available as a companion desktop interface.

Android Web
Nostalgia Fragrances e-commerce website

Nostalgia Fragrances - E-commerce Brand

Founder

Founded and launched Nostalgia Fragrances, a perfume e-commerce brand. Built the complete online presence from the ground up, managing everything from product sourcing to digital marketing and customer acquisition.

Key Responsibilities

  • Managed end-to-end supply chain (supplier negotiation, inventory planning, fulfillment coordination)
  • Built and managed Shopify e-commerce store
  • Launched and optimized Facebook Ads campaigns for customer acquisition
  • Brand identity development and product positioning
  • Customer service and order management

Technology & Tools

Shopify Facebook Ads Meta Business Suite Google Analytics Canva E-commerce

Business Focus

A boutique perfume brand offering curated fragrances. Focus on digital marketing, customer experience, and efficient supply chain management to deliver quality products.

Visit Website
Operations KPI Excel Dashboard
Preview contains mock data, not real customer data

Operations KPI Dashboard

SME @ Teleperformance

A comprehensive Excel dashboard consolidating workload, SLA trends, agent productivity, case aging, and customer satisfaction into a single executive overview for the Customer Support/Advocacy team.

Key Components

  • TO DO Section - Task tracker with due dates and OneNote integration
  • SLA Compliance - Monthly metrics with advocate-level breakdown
  • Case Resolution by Agent - 3-month performance comparison
  • Case Idleness Tracking - Backlog and idle cases per advocate
  • CSAT & DSAT Ratings - Monthly customer satisfaction scores
  • All-Time SLA Summary - Long-term performance perspective

Technology & Skills

Microsoft Excel Data Visualization KPI Tracking SLA Management Team Analytics OneNote Integration

Business Impact

Helps leadership identify struggling agents, monitor SLA performance, track team efficiency, ensure customer experience quality, and manage team tasks and follow-ups effectively.

Work Experience

Cloud Operations Analyst

Nov 2025 - Present

Moodlens | Freelance

  • Monitoring and optimizing cloud spend and budget allocation across paid acquisition channels (Azure services, M365 licenses, Google Firebase and Gemini, Replicate, and GitHub Copilot).
  • Utilizing SCRUM to coordinate between marketing, product, and engineering teams to ensure timely and accurate execution of cloud-related tasks.
  • Building dashboards and reports to support data-driven decision-making on spend performance using Power BI.
  • Using UiPath to reduce manual tasks for data management—after fetching daily cloud spend from Azure, Facebook Ads, and Google Ads using their APIs, UiPath pulls this data through HTTP Requests and converts it into structured Excel tables for analysis and automatically refreshes Power BI dashboards.
  • Administering Azure AD and Microsoft 365, ensuring smooth implementation of new configurations.
Azure Power BI UiPath M365 SCRUM Cloud Optimization

MS Intune and MDE and Partner Center SME

Jan 2024 - Nov 2025

Teleperformance

  • Acted as the primary point of contact between Microsoft and Teleperformance by collaborating with Microsoft's tech advisors and service delivery managers to present performance analysis and align on objectives.
  • Led Modern Workplace program implementation across EMEA, managing MS customers onboarding, training delivery, and CSP program execution to drive cloud adoption and partner enablement.
  • Collaborated with the quality team by weekly syncing with them to provide process updates, analyze the team's KPIs and helped assuring accuracy in the information provided in open support cases.
  • Maintained project quality through regular monitoring of KPI data and collaborated with team leads and quality analysts to ensure process adherence by providing timely alerts for idle, aged, or mis-documented cases, as well as cases approaching tight SLAs, to drive prompt resolution and maintain high standards.
  • Managed complex high-profile customer requests under SLA conditions.
  • Drove process improvement initiatives by contributing to documentation updates and operational best practices, supporting governance compliance and program standardization.
  • Provided detailed feedback and coaching to improve individual and team performance through structured feedback, retraining, and calibration sessions along QAs to drive higher quality metrics.
  • Provided technical assistance to team members in resolving complex cases, and managed escalations by doing weekly syncs with the Microsoft product group members.
Intune MDE Partner Center EMEA CSP Program SLA Management

Microsoft Support Engineer

Oct 2023 - Jan 2024

Teleperformance

  • Supported enterprise customers in an SLA-driven operational environment, resolving complex issues related to Microsoft Intune and MDE.
  • Validated incoming service requests to ensure accurate data, complete documentation, and proper routing before execution.
  • Collaborated with internal teams and senior engineers to troubleshoot escalated cases and deliver timely resolutions.
Intune MDE Enterprise Support SLA Management

Customer Service and Sales

Jan 2023 - Jun 2023

Calls Experts | Freelance

  • Managed inbound and outbound customer interactions, ensuring clear communication and accurate information exchange about the insurance market.
  • Collected, validated, and updated customer data, ensuring data accuracy and consistency across systems.
  • Followed structured workflows and scripts while adapting to customer needs and operational requirements.
  • Maintained detailed records of interactions to support reporting, tracking, and follow-up actions.
  • Contributed to service quality by meeting performance targets and maintaining customer satisfaction standards.
Customer Service Sales Insurance Data Management

Certifications

Microsoft

Microsoft 365 Certified: Endpoint Administrator (MD-102)

Microsoft

MS Azure / Intune / MDE / M365 advanced administration

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Cisco

Networking Basics

Cisco

Network fundamentals, configuration, and architecture

Show Credential
Microsoft

Introduction to Microsoft Azure Cloud Services

Microsoft / Coursera

Azure cloud solutions and services fundamentals

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Microsoft

Microsoft Azure Management Tools and Security Solutions

Microsoft / Coursera

Azure management, security tools, and best practices

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Microsoft

Preparing Data for Analysis with Microsoft Excel

Microsoft / Coursera

Data preparation and analysis techniques using Excel

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Google

The Bits and Bytes of Computer Networking

Google / Coursera

Computer networking fundamentals and protocols

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EF SET

EF SET English Certificate 62/100 (C1 Advanced)

EF Education First

Advanced English proficiency certification

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Google

Google Data Analytics Capstone: Complete a Case Study

Google / Coursera

Data analysis capstone project with real-world case study

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Google

Foundations: Data, Data, Everywhere

Google / Coursera

Data analytics foundations and core concepts

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Microsoft

Windows Server Management and Security

Microsoft / Coursera

Windows Server administration, security, and management

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Meta

Introduction to Front-End Development

Meta / Coursera

Front-end web development fundamentals and best practices

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Education

B.A. in English Language Teaching and Learning

FLSH Ain Chock, Casablanca

GPA: 3.9

Specialized in language acquisition research and EL teaching methodologies

Baccalaureate - SVT

Moulay Idriss I, Casablanca

Science and Life Sciences track

Get In Touch

I'm always open to discussing new opportunities, technical challenges, or just having a chat about technology!

Email

khalidchafi2385@gmail.com

Phone

+212 615608807

LinkedIn

linkedin.com/in/khalid-chefi

© 2025 Khalid Chefi. All rights reserved.